How Airlines Can Manage Refund and Exchange Workloads

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2026-09-23 10:53:38 -

From the passenger’s perspective, a refund or ticket exchange may appear to be a simple request. Behind the scenes, however, it can involve fare rules, ticket conditions, payment checks, approvals, system updates and financial reconciliation. Effective airline refund management helps airlines handle this work in a consistent manner while protecting customer service and revenue control....

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